When it comes to success in the workplace, there’s a variety of skills that must be utilized to make a positive impact at your company. One of those skills is effective communication. Whether its related to internal problem solving or task completion within a workplace among co-workers, or the day to day contact between staff and clients, communication is key!
An important communication skill is active listening. According to an article by MindTools.com, the way to improve your listening skills is to practice "active listening." This is where you make a conscious effort to hear not only the words that another person is saying, but more importantly, try to understand the complete message being sent. To do this, you must pay attention to the other person very carefully.
On the other end of the spectrum, it’s important to speak up when necessary. Communicating assertively can be a beneficial ball in your court when practiced appropriately. Being assertive does not necessarily mean to be aggressive. Mindtools.com also reminds us that assertiveness is based on balance. It requires being forthright about your wants and needs while still considering the rights, needs, and wants of others. When you are assertive, you ask for what you want instead of conceding to decisions being made that are not in your best interest.
In most cases, it is pertinent to leave personal emotions at bay when communicating and problem solving with your co-workers or clients. We rate this high on the list of communication skills. When done well, you’ll be able to make the best possible decision for the team and not just for the individual. When in a situation that may start to cause our blood pressure to rise, it’s important to remember that whatever it is, it will pass. For instance, if it’s a decision your co-worker has made that you don’t agree with, let it happen. You may even come to find that it was a great decision if you give it a chance. Here are some great pointers from lifehack.org on how to stay calm in sticky situations.